RESELLER AGREEMENT

The following agreement forms part of the Customer Service Agreement (CSA) and is noted as Annexure A.
Article Seven Internet Solutions cc, herein referred to as "server-admins.NET" and yourself referred to as the "Reseller").

This agreement will automatically renew for the same successive period(s) specified by the Reseller on the initial order. This agreement will renew every month unless canceled via fax, e-mail or telephonically prior to the renewal date and, in the case of fax or e-mail, after receipt of the reconfirmation. Renewal of services by Client indicates agreement to Contract revisions.
server-admins.NET may from time to time change the terms and conditions on this agreement without prior notice.

Definitions

server-admins.NET is a service provider, offering related Internet services over the Internet;

Reseller is a person, organization or entity who engages with server-admins.NET for the purpose of reselling such services at discounted rates and resold provided that :

Support
Resellers are entirely responsible for providing technical support to all resold accounts holders.
server-admins.NET will not entertain the provision of support for resold accounts and should server-admins.NET become aware of such a once off non compliance penalty of R500.00 shall be charged to the Reseller's account per incident.

Financial Arrangements
Resellers are responsible for collection of payment from their resold accounts, and any default of payment for resold services cannot be passed credited to server-admins.NET.

server-admins.NET shall not be held liable for any taxes or other fees to be paid in accordance with or related to purchases made from Resellers/Clients for server-admins.NET's services. Resellers/Clients agree to take full responsibility for all taxes and fees of any nature associated with such products sold.

Administration & Account Management
All administrative functions remain the responsibility of the reseller including but are not limited to creating domains, e-mail account setups, password management, e-mail client setup, domain transfers etc...

Web Hosting Specific
server-admins.NET provide reseller domain registration and transfers. The reseller agrees to ensure that all hosted accounts are correctly setup prior to requesting server-admins.NET to register or transfer any domains. server-admins.NET may not be held responsible or liable for delays in conjunction with this service.

Competency
Use of server-admins.NET's reseller services requires a minimum level of IT.& ISP related experience such as : Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use and desired content of Client's web space by the Client.

Resellers should maintain a fundamental understanding of server-admins.NET's products, services, and features offered within its reseller web hosting services.
Resellers are expected to have a solid understanding of relevant Internet related technologies including, but not limited to DNS, HTML, diagnosing, FTP, Telnet, basic server-side scripting languages, and e-mail services.

The Reseller agrees that he or she has necessary knowledge to utilize server-admins.NET's service without reliance on server-admins.NET support.
The responsibility to provide this knowledge or Customer Support outside of the defined service of server-admins.NET is solely the Resellers responsibility.
The reseller agrees to self diagnose all issues reported by its clients until such time that he or she has exhausted all options before requesting server-admins.NET to investigate and resolve such issues.
In the event that an issue is resolved by server-admins.NET where the reseller has not investigated or taken necessary steps to diagnose such issues, server-admins.NET may charge to the resellers account the equivalent of a premium support item.